At POMO, we do everything we can to ensure your order arrives quickly and without any surprise costs. Here's what you need to know to ensure your order arrives safely.

Tuesday to Saturday: 10:30 a.m.–8:30 p.m. Sunday: 10:30–2:30 Monday: closed

We deliver to Paris (75) and certain neighboring towns. Want to get some Tvorog but your neighborhood isn't in the area? Write to us at support@pomo.bio or via the chat on our website (pink button at the bottom right) — we'll see what we can do!

Fees vary depending on your borough. For the following districts: 75001, 75002, 75003, 75004, 75005, 75006, 75009, 75010, 75011, 75012, 75013, 75019, 75020, 94220, 94410, 94300, 94160, 93100, 93170, 93260, 93310 → 18 to 35 €: 5.99 € → 35 to 45 €: 2.99 € → From €45: free delivery For the following districts: 75007, 75008, 75014, 75015, 75016, 75116, 75017, 75018, 92130, 92200, 93110, 93130, 93230, 94120 → 18 to 35 €: 6.99 € → 35 to 45 €: 3.99 € → From €45: free delivery

Once your order is placed, you'll receive a confirmation email. Want to track your delivery person on the map in real time? Log in before ordering: the map will appear in your personal space as soon as it's validated.

For a smooth and fast delivery, remember to include the entry code, intercom, floor, apartment number, as well as any other useful information (for example: "leave in front of the door", "do not ring", etc.). If you do not leave instructions, no worries: the delivery person will call you upon arrival.

We do everything we can to ensure that every order delights you from the first bite. But if something ever goes wrong with a product, just write to us. We'll look into it and find a solution. Food products are a special category, with specific rules. If you receive an item with damaged packaging, a past expiration date, or simply "not as described," please let us know within 24 hours of receiving your order. We'll take the necessary steps: refund, replacement, or other offer. 📩 You can write to us at support@pomo.bio with a photo and a description of the problem. Or contact us directly via the chat on our website (the pink button at the bottom right). Thank you for choosing POMO!